jili23 Privacy Policy

1 Introduction

jili23 is an online gaming platform serving players in the Philippines. In the course of providing our services — account management, identity verification, deposits, withdrawals, and game access — we collect and process certain personal data. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.

This policy should be read alongside the jili23 Terms & Conditions, which govern your use of the platform as a whole. If you have questions about how your data is handled, see Section 11 of this policy for contact details.

2 Data We Collect

jili23 collects personal data in the following categories:

We do not collect payment card numbers directly. Deposits via bank transfer and e-wallets are processed through the respective payment channel's own infrastructure, and jili23 only receives transaction confirmation and reference data.

3 How We Use Your Data

The personal data jili23 collects is used for the following purposes:

• Account management — creating and maintaining your player account, verifying your identity through KYC, and processing login and OTP authentication.
• Transaction processing — handling PHP deposits, processing withdrawal requests back to your verified Philippine bank account or e-wallet, and maintaining accurate account balance records.
• Platform security — detecting and preventing fraud, unauthorised account access, money laundering, and other activities that breach the Terms & Conditions.
• Responsible gaming compliance — monitoring for patterns that may indicate problem gaming and applying account tools such as deposit limits or self-exclusion where applicable.
• Customer support — responding to queries, resolving disputes, and following up on account issues raised by players.
• Platform improvement — using anonymised and aggregated usage data to understand how players interact with the platform and to improve performance, design, and game availability.
• Legal and compliance obligations — retaining records as required under applicable Philippine law and responding to lawful requests from authorised authorities.

jili23 does not use your personal data for automated decision-making that has a significant legal or financial effect on you without human review.

4 Data Sharing and Third Parties

jili23 does not sell, rent, or trade your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors — when you make a deposit or request a withdrawal, relevant transaction data is shared with the payment channel (bank or e-wallet network) to complete the transfer. These parties process data under their own terms and privacy policies.
• Identity verification providers — KYC documents and selfies may be processed by a third-party identity verification service. These providers are bound by strict confidentiality obligations and are permitted to use your data only for verification purposes.
• IT and hosting providers — platform infrastructure and data storage may be managed by third-party service providers. Data shared with these providers is subject to contractual data protection requirements.
• Legal authorities — jili23 may disclose personal data to law enforcement, regulatory bodies, or courts where required by Philippine law or a valid legal order. We will not disclose data beyond what is legally required.

5 Security Measures

jili23 applies industry-standard technical and organisational security measures to protect your personal data. These include:

• SSL/TLS encryption on all connections between your browser and the jili23 platform, covering login, account actions, deposits, withdrawals, and game sessions.
• OTP (one-time password) authentication for sensitive account actions, including login from new devices and withdrawal requests, sent to your registered Philippine mobile number.
• Access controls that limit which jili23 staff members can access personally identifiable data, based on their role and operational need.
• Encrypted storage for sensitive data including passwords (stored as hashed values, never in plaintext) and identity documents.
• Monitoring systems that log and flag unusual account activity for security review.

No security system is completely impenetrable. If jili23 becomes aware of a data breach that is likely to affect your rights, we will notify affected players and, where required, report the incident to the relevant authority without undue delay.

You also have a role in keeping your account secure. Use a strong, unique password for jili23, do not share your login credentials, and contact support immediately at [email protected] if you suspect unauthorised access to your account.

6 Cookies and Similar Technologies

jili23 uses cookies and similar browser technologies to operate the platform and improve the player experience. The main categories of cookies we use are:

• Essential cookies — required for the platform to function. These manage your login session, keep your account authenticated during play, and enable security features like CSRF protection. These cannot be disabled without breaking core functionality.
• Preference cookies — remember settings you have chosen, such as language or display preferences, so you don't need to re-enter them on each visit.
• Analytics cookies — collect anonymised data about how players navigate the platform, which game categories are most visited, and where errors occur. This data helps us improve the platform. No personally identifiable information is included in analytics data.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some parts of the platform function. jili23 does not use third-party advertising cookies.

7 Data Retention

jili23 retains personal data for as long as your account is active and for a reasonable period afterwards, as required to meet legal, compliance, and dispute resolution obligations. Specific retention periods vary by data type:

• Account registration data and KYC documents are retained for the duration of your account and for a minimum of five years following account closure, in line with standard record-keeping requirements for financial platforms.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years for accounting and compliance purposes.
• Support communications are retained for up to three years after the matter is resolved.
• Device and connection logs used for security monitoring are retained for up to twelve months.

When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised so that it can no longer be linked to you.

8 Your Data Rights

As a player registered on jili23 from the Philippines, you have the following rights in relation to your personal data:

• Right of access — you may request a summary of the personal data jili23 holds about you.
• Right to correction — if any personal data we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary for us to retain it. Note that this right is subject to our legal and compliance obligations; certain records must be kept for a defined period regardless of an erasure request.
• Right to object — you may object to the processing of your personal data for specific purposes where there is no overriding legal basis for that processing.
• Right to data portability — you may request a copy of the personal data you provided to jili23 in a structured, machine-readable format.

To exercise any of these rights, contact the jili23 support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data request.

9 Minors

jili23 is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. The KYC identity verification process is designed to confirm that all registered players meet this age requirement before real-money play is enabled.

If jili23 identifies that an account belongs to a player under the age of 21, the account will be closed immediately, any associated personal data will be deleted (subject to any legal hold obligations), and any remaining balance will be returned to the funding source where possible. If you believe a minor has registered on the platform, contact us at [email protected].

10 Updates to This Policy

jili23 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that affect how we use your personal data, registered players will be notified through the platform or by email to the address on their account. Your continued use of jili23 after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed about how jili23 handles your data.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jili23 has handled your personal information, you can reach us at: